You will receive an automatic order confirmation with information about your order via e-mail.
If something is not right, you can contact us at firstname.lastname@example.org.
You only pay shipping once, no matter how many products you buy and whether your order would be backordered.
In our web shop, you get to know what the shipping will cost before you make the purchase at checkout. We reserve the right, after the order has been placed, to charge extra shipping costs to remote locations and to islands, which is communicated to the buyer before shipping takes place. We also reserve the right to cancel an order if for some reason we can not deliver within a reasonable time.
All new kayaks are normally shipped directly from our factory in Estonia. The kayak is normally sent within 3 working days and the normal delivery time is 3-4 days.
For other products, the normal delivery time within Sweden is 3-5 days. We reserve the right to delay shipping beyond our control.
If an item is temporarily out of stock, it will be sent when it arrives in stock again. You always have the right to cancel the purchase if you do not approve a possible extended delivery time.
MODE OF DELIVERY
Smaller packages are sent as letters and delivered to your mailbox. Larger packages are sent with Postnord, normally to a delivery point near your address. You will be notified when your package is available for collection.
Kayaks are sent as general cargo, which means that they are delivered directly to your door if nothing else is communicated.
If the item is damaged during transport, this must be reported immediately when you pick up or receive the shipment. Therefore, always check the goods when you receive them. If you still do not discover the damage until you get home, report this to us via email to email@example.com.
When you receive a kayak delivered, it is of utmost importance that it is unpacked and checked carefully before delivery paper is written on. Any damage must be reported directly to the driver.
The customer is charged SEK 100 and shipping costs for return transport.